R-Support
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R-HPC provides a welcome alternative to the typical “HPC as a commodity” model that gives clients standard low-level technical support, basically leaving them on their own after the initial set-up. We take a more personal approach, where R-Team of HPC experts provides both high-level technical support and “hands-on” guidance for all stages of the project—from system design and implementation, to the assessment and running of your code and applications. We call it our Service as a Service (SVaaS) and it’s available to our customers at no additional cost.* SVaaS is more than just technical troubleshooting. R-Team staff members are equal parts knowledgeable advisors, creative “idea guys,” and skilled technicians. They will work with you on your proprietary applications and recommend leading third party software, if needed, to maximize speed, computing capacity, and results. The R-Team will personally walk you through the project from beginning to end and help you design, configure, and fine tune your system to best address your computing challenges, including:
INDUSTRY SUPPORT R-HPC provides complete hosting support for Unix, Linux, and Windows operating systems. R-Team’s extensive industry knowledge will help you to make the most of all available products and services from leading OEMs. Other products we support include:  * SVaaS is not available to R-Cloud customers, who have the option of purchasing our Silver Lining telephone support for a monthly fee. Click here for details. |
“Not only did the hardware blow away our expectations, the service provided by R-HPC was outstanding. They were there to walk us through the system and answer any questions we had before we started our project. We went from bare metal to the same configuration we use on our internal resources in a very short period of time. Without their systems and support, this project would have taken months to finish.”
— Jian Ma, Faculty Member
University of Illinois Institute of Genomic Biology  |